Refund Policy

We have a 5-day exchange/return policy, which means you have 5 days after receiving your item to request a replacement or a return. For exchange/return,

Contact Us: 9548216374

Email: prideofhimalaya@gmail.com

        At Pride of Himalaya, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help with our refund policy.

 

Refund Eligibility:

  • To be eligible for a refund, the item must be unused and in the same condition as received. It must also be in the original packaging.
  • Refunds are applicable within 5 days from the date of purchase.

Refund Process:

  • To initiate a refund, please contact our customer service team via email or phone, providing details of your purchase and the reason for the refund request.
  • Once your request is received and approved, we will provide instructions for returning the item.
  • Please ensure that the item is securely packaged for return shipping to prevent damage during transit.

Exchanges/Returns are only allowed in the following unlikely cases:

  • The product is damaged or if you received the wrong item.
  • The product is not sealed properly at the time of delivery.
  • The product has expired by the time of delivery.

Refund Method:

  • Refunds will be issued to the original payment method used for the purchase.
  • Depending on your payment method and financial institution, it may take several business days for the refund to reflect in your account.

Non-Refundable Items:

  • Certain items are not eligible for refunds, including:
    • Perishable goods such as food or beverages.
    • Personal care items.
    • Gift cards or promotional items.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately for assistance.
  • We may require photographic and video graphic evidence of the damage or defect to expedite the refund or replacement process.

Shipping Costs:

  • Shipping costs are non-refundable unless the return is due to an error on our part or a defective item.
  • You will be responsible for paying the shipping costs for returning the item unless otherwise specified.

Refund Status:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed, and you will receive confirmation via email.

Contact Us:

  • If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer service team for assistance.

Pride of Himalaya reserves the right to amend this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.